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Delay prediction for managing multiclass service systems : an investigation of queueing theory and machine learning approaches
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The strong effect of flexible capacities on achievable WIP levels and throughput times : a simple model and its implications
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Threshold routing to trade off waiting and call resolution in call centers
Zhan, Dongyuan, (2014)
Introduction to queueing theory
Cooper, Robert B., (1981)
Cooper, Robert B., (1972)
Queues with order servers that work at different rates (Received March 1976, rev. June 1976)
Cooper, Robert B., (1976)