//-->
Managing change and innovation in public service organizations
Osborne, Stephen P., (2005)
The importance of clarity : impacts of Colombia's Lenguaje Claro Program on reducing administrative burdens
Cuesta, Ana, (2019)
Innovation in public services in the light of public administration paradigms and service innovation perspectives
Desmarchelier, Benoît, (2019)
The cultural development of labour
Corrigan, Paul, (1991)
Strategic management for the public services
Joyce, Paul M., (1999)
Strategic management in public organizations : European practices and perspectives
Joyce, Paul, (2014)