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Strategic Queueing Behavior and Its Impact on System Performance in Service Systems with the Congestion-Based Staffing Policy
Guo, Pengfei, (2013)
Strategic queueing behavior and its impact on system performance in service systems with the congestion-based staffing policy
On the Downs-Thomson paradox in a self-financing two-tier queuing system
Guo, Pengfei, (2014)