Strategies and conditions for crafting managerial responses to online reviews
Xin Zhang, Lei La, GuoQiong Ivanka Huang, Haoxiang Xie
| Year of publication: |
2024
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|---|---|
| Authors: | Zhang, Xin ; La, Lei ; Huang, Guoqiong Ivanka ; Xie, Haoxiang |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 2001580-X. - Vol. 103.2024, Art.-No. 104911, p. 1-15
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| Subject: | Managerial response | Customer reviews | Helpfulness votes | Uncertainty reduction theory | Rapport management model |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2024.104911 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015052144