Strategies for Effective Knowledge Sharing and Encouraging Use of Digital Asset Mapping Platforms: Insights from Community-Based Organizations

Perhaps due to the growing array of digital inclusion programs that are increasingly offered by community organizations, states are examining ways to help their residents search – and determine their eligibility – for programs within their communities. To this end, several states are conducting digital asset mapping and plan to build a publicly accessible repository of these assets. However, there is a risk that the platform will be built yet acceptance and use will be low. This paper discusses the case of North Carolina and presents emergent themes from local community-based organizations on current knowledge sharing practices in digital inclusion ecosystems within communities and insights on key factors to encourage adoption and use of the digital asset inventory platform.