Strategies for effective crisis management: A service-oriented perspective : Summary and abstracts of the cumulative dissertation
Sarah Voigt ; Katja Gelbrich, André Habisch
| Year of publication: |
2021
|
|---|---|
| Authors: | Voigt, Sarah |
| Other Persons: | Gelbrich, Katja (degree supervisor) ; Habisch, André (degree supervisor) |
| Publisher: |
Eichstätt |
| Subject: | Double deviation | Product recall | Remedy management | Service quality | Service recovery | Zone of tolerance | Dienstleistungsqualität | Beschwerdemanagement | Complaint management | Krisenmanagement | Crisis management | Kundenzufriedenheit | Customer satisfaction |
freely available
| Extent: | 1 Online-Ressource (circa 22 Seiten) |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift ; Aufsatzsammlung ; Graue Literatur ; Non-commercial literature |
| Language: | English |
| Thesis: | Dissertation, Katholische Universität Eichstätt-Ingolstadt, 2021 |
| Notes: | Enthält nur Abstracts |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012887887