Strategy-based prioritisation of KPIs using the fuzzy analytic network process : an application in the context of shared services
Year of publication: |
2017
|
---|---|
Authors: | Fritze, Ann-Kathrin ; Schnupp, Constantin ; Möller, Klaus |
Published in: |
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung. - München : Beck, ISSN 0935-0381, ZDB-ID 649545-X. - Vol. 29.2017, 2, p. 58-68
|
Subject: | Multi-Criteria Decision Making (MCDM) Methods | Multidimensional Performance Management | Prioritisation | Shared Service Centres (SSCs) | Strategically aligned Key Performance Indicators (KPIs) |
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