Stressful demands or helpful guidance? : the role of display rules in Indian call centers
Laura M. Little; Debra L. Nelson; Matthew J. Quade; Andrew Ward
| Year of publication: |
2011
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|---|---|
| Authors: | Little, Laura M. ; Nelson, Debra L. ; Quade, Matthew J. ; Ward, Andrew |
| Published in: |
Journal of vocational behavior. - Amsterdam [u.a.] : Elsevier, ISSN 0001-8791, ZDB-ID 120151-7. - Vol. 79.2011, 3, p. 724-733
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| Subject: | Führungskräfte | Managers | Anforderungsprofil | Occupational profile | Arbeitskräfte | Workforce | Emotion | Burnout | Arbeitsleistung | Job performance | Arbeitszufriedenheit | Job satisfaction | Callcenter | Call centre | Indien | India |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009406757