Structural equation modelling of determinants of customer satisfaction
Shibashish Chakraborty; Kalyan Sengupta
| Year of publication: |
2014
|
|---|---|
| Authors: | Chakraborty, Shibashish ; Sengupta, Kalyan |
| Published in: |
IIMB management review. - Bangalore : IIMB, ISSN 0970-3896, ZDB-ID 2413253-6. - Vol. 26.2014, 4, p. 234-248
|
| Subject: | Customer satisfaction | Flexibility | Price | Perceived value | Mobile network providers | Kundenzufriedenheit | Strukturgleichungsmodell | Structural equation model | Dienstleistungsqualität | Service quality | Mobilkommunikation | Mobile communications |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011290210