Structural equation test of service quality dimensions on the relationship quality construct : evidence from an emerging telecom market
Chukwunonso Oraedu
| Year of publication: |
2019
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|---|---|
| Authors: | Oraedu, Chukwunonso |
| Published in: |
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2675, ZDB-ID 2092673-X. - Vol. 18.2019, 2, p. 146-171
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| Subject: | emerging market | Nigeria telecom | relationship marketing | relationship quality | service quality | stimulus-organism-response framework | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Nigeria | Schwellenländer | Emerging economies | Telekommunikationssektor | Telecommunications industry | Kundenzufriedenheit | Customer satisfaction | Lieferantenmanagement | Supplier relationship management | Qualitätsmanagement | Quality management | Telekommunikation | Telecommunications |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332667.2018.1534066 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012181023