Structural estimation of callers' delay sensitivity in call centers
Zeynep Akşin; Barış Ata; Seyed Morteza Emadi; Che-Lin Su
| Year of publication: |
2013
|
|---|---|
| Authors: | Akşin, Zeynep ; Ata, Barış ; Emadi, Seyed Morteza ; Su, Che-Lin |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 59.2013, 12, p. 2727-2746
|
| Subject: | queues | abandonment | dynamic programming | Callcenter | Call centre | Warteschlangentheorie | Queueing theory | Dynamische Optimierung | Dynamic programming |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010234717