Structuring an MCDA model using SSM: A case study in energy efficiency

This work presents the use of a problem structuring method, Soft Systems Methodology (SSM), to structure a Multi-Criteria Decision Analysis (MCDA) model, aimed at appraising energy efficiency initiatives. SSM was useful to help defining clearly the decision problem context and the main actors involved, as well as to unveil the relevant objectives for each stakeholder. Keeney's Value Focused Thinking approach was then used to refine and structure the list of objectives according to the perspective of the main evaluators identified. In addition to describing this particular case study, this paper aims at providing some general guidelines on how SSM may facilitate the emergence of objectives for MCDA models.