STUDENTS’ PERCEPTION SURVEY ON UNIVERSITY EDUCATION QUALITY WITH THE PURPOSE OF UNIVERSITY EDUCATION DEVELOPMENT

One of the most important issues when it comes to university education institutions is the issue of quality assurance. Quality assurance of teaching procedure, study programs and all other procedures that are under way in university education are commitments taken by Bosnia and Herzegovina at the Ministry Conference in Berlin 2003 joining the Bologna process. Those obligations have created many challenges and the need to react accordingly to everyone taking part in university education, with special attention to students. Students’ requests and the survey about their perception of university education quality have their purpose in improving and developing the teaching procedure. This aim becomes greater when considering the fact that there are 45 university education institutions in Bosnia and Herzegovina and growth tendency is evident year by year. Strong competition and the process of mass use of university education sets new functioning demands according to models of business organizations with focus on quality in all its segments. In this work an insight on students’ perception about quality of Business and Technical College in Doboj has been given, acting as an indicator of quality of that institution.