A study of the influence of sustainable management activities on customer satisfaction and long-term orientation in the shipping industry : evidence from users of Korean flagged shipping service
Youngran Shin (Nanyang Technonological University, Singapore; Graduate School of Maritime Industry, Korea Maritime and Ocean University, Busan, Republic of Korea), Vinh V. Thai (Nanyang Technonological University, Singapore)
| Year of publication: |
2016
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|---|---|
| Authors: | Shin, Youngran ; Vinh Van Thai |
| Published in: |
International journal of shipping and transport logistics : IJSTL. - Genéve [u.a.] : Inderscience Enterprises, ISSN 1756-6517, ZDB-ID 2540122-1. - Vol. 8.2016, 1, p. 1-20
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| Subject: | sustainable management | SMA | customer satisfaction | CS | long-term orientation | LTO | SEM | structural equation modelling | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model | Schifffahrt | Shipping | Südkorea | South Korea | Nachhaltige Entwicklung | Sustainable development |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011503711