A study of the influence of sustainable management activities on customer satisfaction and long-term orientation in the shipping industry : evidence from users of Korean flagged shipping service
Year of publication: |
2016
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Authors: | Shin, Youngran ; Vinh Van Thai |
Published in: |
International journal of shipping and transport logistics : IJSTL. - Genéve [u.a.] : Inderscience Enterprises, ISSN 1756-6517, ZDB-ID 2540122-1. - Vol. 8.2016, 1, p. 1-20
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Subject: | sustainable management | SMA | customer satisfaction | CS | long-term orientation | LTO | SEM | structural equation modelling | Kundenzufriedenheit | Customer satisfaction | Schifffahrt | Shipping | Strukturgleichungsmodell | Structural equation model | Südkorea | South Korea | Nachhaltige Entwicklung | Sustainable development | Beziehungsmarketing | Relationship marketing |
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