Study on eGovernment and the reduction of administrative burden : final report

The "Study on eGovernment and the Reduction of Administrative Burden" was foreseen under the eGovernment Action Plan 2011-2015, which defines Administrative Burden Reduction (ABR) as a key priority towards the achievement of the "Efficient and Effective Government" objective. ABR can be attained through the integration of eGovernment tools; the smart use of the information that citizens and businesses have to provide to public authorities for the completion of administrative procedures; making electronic procedures the dominant channel for delivering eGovernment services; and the principle of the "once only" registration of relevant data. The latter ensures that citizens and businesses supply certain standard information only once, because public administration offices take action to internally share this data, so that no additional burden falls on citizens and businesses. For this reason, this study identified policy measures to be implemented at both National and European Level over the period 2014-2018 to achieve significant ABR through eGovernment procedures and Information Communication Technology (ICT).