Study on the Services Provided by the State-Owned Banks

This paper focuses on the services and roles of state-owned banks in achieving customer satisfaction in Bangladesh. The use of digital technologies can help in providing quality customer services. State-owned banks often have high non-performing properties and high costs for providing a contribution to the development and public welfare. This study will provide some insights into how state-owned banks can improve service quality for earning customer satisfaction

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Year of publication:	2022
Authors:	Rahman, Md. Ashabur
Publisher:	[S.l.] : SSRN
Subject:	Dienstleistungsqualität \| Service quality \| Öffentliches Unternehmen \| Public enterprise \| Öffentliche Bank \| Public bank \| Bank

Extent:	1 Online-Ressource (6 p)
Type of publication:	Book / Working Paper
Language:	English
Notes:	Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments November 15, 2021 erstellt
Other identifiers:	10.2139/ssrn.4169095 [DOI]
Classification:	G1 - General Financial Markets ; G2 - Financial Institutions and Services ; G15 - International Financial Markets ; G20 - Financial Institutions and Services. General ; G21 - Banks; Other Depository Institutions; Mortgages ; M21 - Business Economics ; O16 - Financial Markets; Saving and Capital Investment ; G00 - Financial Economics. General ; G10 - General Financial Markets. General ; G23 - Pension Funds; Other Private Financial Institutions ; G32 - Financing Policy; Capital and Ownership Structure ; P37 - Legal Institutions; Illegal Behavior ; P48 - Legal Institutions; Property Rights
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014025912