A study of relations among service quality differences, post-purchase behavior intentions with personality traits, and service recovery strategy as intervening variables
Wen-Bao Lin
| Year of publication: |
2009
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|---|---|
| Authors: | Lin, Wen-bao |
| Published in: |
International journal of commerce and management. - Bingley [u.a.] : Emerald, ISSN 1056-9219, ZDB-ID 2473956-X. - Vol. 19.2009, 2, p. 137-157
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| Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Persönlichkeitsmerkmal | Personality trait | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003918755