Successful process change at AustGov : How does success emerge in a business process change initiative?

Purpose – This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings – AustGov is an Australian Government organization, established as a semi‐autonomous incorporated body with nearly 1,500 employees. Despite priding itself on innovative use of IT, AustGov faced a dire situation; its financial systems lacked adequate functionality but the financial climate was not supportive of any large‐scale IT investment. The central government was reducing funding, and the need to support core operational activities was seen as more important than the desired enterprise resource planning (ERP) system upgrade. Practical implications – The paper provides strategic insights and practical thinking that have influenced some of the world's leading organizations. Originality/value – The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to digest format.