Supermarket self-checkout service quality, customer satisfaction, and loyalty : empirical evidence from an emerging market
Fatma Demirci Orel; Ali Kara
| Year of publication: |
2014
|
|---|---|
| Authors: | Orel, Fatma Demirci ; Kara, Ali |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 21.2014, 2, p. 118-129
|
| Subject: | Self-checkout service quality | Customer satisfaction | Customer loyalty | Emerging market | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Schwellenländer | Emerging economies | Lebensmitteleinzelhandel | Food retailing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010338599