Supply chain excellence : a handbook for dramatic improvement using the SCOR model. [Also includes the DCOR and CCOR models]

Cover Page -- Title Page -- Copyright Page -- Dedication -- Contents -- Preface -- Acknowledgments -- Introduction -- Chapter 1 The Supply Chain Operations Reference Model -- > The Cross-Industry Standard for Supply Chain -- The Supply Chain Council -- The SCOR Framework -- Value Chain Processes -- Using SCOR to Drive Supply Chain Improvement -- Build Organizational Support -- Define Project Scope -- Analyze Performance -- Develop Project Portfolio -- Implement Projects -- Extend to the Greater Value Chain -- The Value of a SCOR Initiative -- Chapter 2 Phase 0: Build Organizational Support for Supply Chain Improvement -- > Finding the Tipping Point for Change -- The Evangelist -- The Evangelist's Resume -- Experience -- The Active Executive Sponsor -- Educate-for-Support Behaviors of the Active Executive Sponsor -- Planning and Organizing Behaviors of the Active Executive Sponsor -- Measures and Strategy Behaviors of the Active Executive Sponsor -- Design Solutions Behaviors of the Active Executive Sponsor -- Establishing Core Team Buy-In -- Collective Experience -- Attitude -- Effective Communication Skills -- Ability to Cope Well in Chaos -- Picking the Project Design Team -- Problem-Solving Experience -- Personality Factors -- Dedication: Discipline to Tasks -- Access to Data -- Chapter 3 Phase 1: Define Project Scope -- > Planning and Organizing a Supply Chain Excellence Initiative -- The Business Context Summary -- Strategic Background -- Financial Performance -- Internal Profile -- External Profile -- The Supply Chain Definition Matrix -- The Project Charter -- Chapter 4 Phase 2: Analyze Performance -- > April 18 and 25: Project Kickoff and SCOR Metrics -- The Project Kickoff -- Picking a Balanced Set of Supply Chain Metrics -- Data Collection and Benchmarks -- Chapter 5 Phase 2: Data, Benchmarks, and Competitive Requirements.