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Exploring the role of supplier relationship management for sustainable operations : an OR perspective
Sharif, Amir M., (2014)
Process control for monitoring customer engagement
Malthouse, Edward C., (2019)
Customer relationship management as a business process
Lambert, Douglas M., (2010)
The distribution channels decision
Lambert, Douglas M., (1978)
Supply chain management
Lambert, Douglas M., (2008)
The customer relationship management process