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The definitive guide to order fulfillment and customer service : principles and strategies for planning, organizing, and managing fulfillment and service operations
Fawcett, Stanley E., (2014)
Business process and value delivery modeling using posession, ownership, and availability (POA) in enterprises and business networks
Scheller, Christian Vibe, (2016)
Digital transformation and the COVID-19 challenge
Bhalla, Ravi, (2021)
Informationsmodellbasierte Organisationsgestaltung : Modellierungskonventionen und Referenzvorgehensmodell zur prozessorientierten Reorganisation
Kugeler, Martin, (2000)
Supply Chain Management und Customer Relationship Management - Prozessmodellierung von Extended Enterprises
Kugeler, Martin, (2003)