Supply Chain Performance Measurement Using Integrated Multi-Criteria Decision Making Techniques

Supply chain management affects company performance, so the company should improve their supply chain performance in order to achieve competitiveness. Performance measurement is critical for improving competitiveness as it provides information on the strengths that must be maintained and the weaknesses that must be addressed. The purpose of this study is to measure supply chain performance by using the integrated approach of DEMATEL, ANP, and TOPSIS. Data were obtained through questionnaires assessed by experts on six supply chain alternatives in the manufacturing industry. DEMATEL and ANP methods are used to obtain causal relationships between indicators and weight of supply chain performance indicators. TOPSIS method is used to measure supply chain performance. The results showed that alternative supply chain 3 is the highest performance value. Customer relationship dimension has the high weight value, so the company must maintain customer relationship through continuous improvement