Supply chains in action : a case study collection in supply chain, logistics, procurement and operations management

Introduction -- Case studies -- Efficient integration of shipping into intra-regional supply chains / Anastasia Christodoulou, Zeeshan Raza and Johan Woxenius -- Overcrowding in a hospital emergency department : a supply chain management referral pathway to reduce overcrowding / Ingrid Hunt and Noreen Spillane -- Company's X's OTD (on-time delivery) performance improvement : the application of lean six-sigma methodology / Gendao Li, Alireza Shokri and Kyrill Nussbaum -- Developing best-practice in operational workforce planning / Peter Hilton -- Why procurement should want to pay for performance : a case study of how buyer and sellers aligned to create the most profit for both / Todd C Snelgrove -- Closing the cycle from tree to product : company X's sustainability journey / Gendao Li, Alireza Shokri and Jie Ma -- Environmentally responsible packaging in global supply chains / Henrik Pålsson -- Freight transport, storage and distribution organizations to be able to identify customer requirements / Graham Heron and Erica Ballentine -- Protecting supply chains from counterfeit products / Mark Manning and Daniel Stanton -- The same but different : a comparative analysis of common reverse logistics and closed loop supply chain issues in the UK multiple retail sector / Graham Heron and Erica Ballentine -- Supply chain disruption / Steve O'Sullivan -- Defence support chain performance dashboard development / Alan Woods -- Action insights: Short case studies for discussion -- Action insights 1: Innovation and competition in last-mile delivery / Emel Aktas and Richard Wilding -- Action insights 2: The KFC crisis--a lesson in relational risk management? / Richard Wilding -- Action insights 3: Institute for supply management : 'KPI alignment' feature / Richard Wilding -- Action insights 4: Harnessing social media to improve logistics and supply chain performance / Richard Wilding and Malcolm Wheatley -- Action insights 5: The 3 Ts of highly effective supply chains / Richard Wilding -- Action insights 6: The future of home delivery and understanding the entire parcel delivery journey / Richard Wilding -- Answers -- Conclusion -- Index.