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From creative individuals to creative capital : value creation and appropriation strategies of creative knowledge-intensive business services
Dell'Era, Claudio, (2015)
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
Thomas, Oliver, (2010)
Service innovation in Indian knowledge-intensive business services : the Wipro case
Appolloni, Andrea, (2013)
CSR initiatives as market signals : a review and research agenda
Zerbini, Fabrizio, (2017)
What do we mean by "marketing" resources and competencies? A comment on Hooley, Greenley, Cadogan, and Fahey (JBR 2005)
Gibbert, Michael, (2006)
The Cost of Customer Satisfaction: A Framework for Strategic Cost Management in Service Industries
Cugini, Antonella, (2007)