Sustainable human resources management in learning organizations : consequences of customer incivility and surface acting
Kim Oi Mei Kuok and Sow Hup Joanne Chan, Hera Kit Wa Kou and Siew Huat Kong and Lancy Vai Iun Mac
| Year of publication: |
2022
|
|---|---|
| Authors: | Kuok, Kim Oi Mei ; Chan, Sow Hup ; Kou, Hera Kit Wa ; Kong, Siew Huat ; Mac, Lancy Vai Iun |
| Published in: |
The learning organization : TLO ; an international journal. - Bingley : Emerald, ISSN 1758-7905, ZDB-ID 2002562-2. - Vol. 29.2022, 5, p. 548-566
|
| Subject: | Civil servants | Customer incivility | Emotional exhaustion | Organizational commitment | Surface acting | Work-family conflict | Personalmanagement | Human Resource Management | Familie-Beruf | Work-life balance | Lernende Organisation | Learning organization | Mitarbeiterbindung | Employee retention | Emotion | Arbeitsverhalten | Work behaviour | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TLO-01-2022-0015 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013455280