Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services
| Year of publication: |
2000
|
|---|---|
| Authors: | Sharma, Neeru ; Patterson, Paul G. |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 11.2000, 5, p. 470-490
|