Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Heesup Han; Wansoo Kim; Sunghyup Sean Hyun
| Year of publication: |
2011
|
|---|---|
| Authors: | Han, Heesup ; Kim, Wansoo ; Hyun, Sunghyup Sean |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 30.2011, 3, p. 619-629
|
| Subject: | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009130566