Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Yu Zhang, Yafen Yuan and Jiafu Su
| Year of publication: |
2024
|
|---|---|
| Authors: | Zhang, Yu ; Yuan, Yafen ; Su, Jiafu |
| Subject: | Cross-border logistics | Customer satisfaction | Kano model | Logistics service quality of cross-border e-commerce | Kundenzufriedenheit | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Logistik | Logistics | Logistikunternehmen | Logistics provider | Online-Handel | Online retailing | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/APJML-03-2023-0203 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014486759