Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Yu Zhang, Yafen Yuan and Jiafu Su
| Year of publication: |
2024
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|---|---|
| Authors: | Zhang, Yu ; Yuan, Yafen ; Su, Jiafu |
| Published in: |
Asia Pacific journal of marketing and logistics. - [Erscheinungsort nicht ermittelbar] : Proquest, ISSN 1758-4248, ZDB-ID 2037486-0. - Vol. 36.2024, 3, p. 549-564
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| Subject: | Cross-border logistics | Customer satisfaction | Kano model | Logistics service quality of cross-border e-commerce | Kundenzufriedenheit | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Logistik | Logistics | Logistikunternehmen | Logistics provider | Online-Handel | Online retailing | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/APJML-03-2023-0203 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014486759