SYSTRA-SQ: a new measure of bank service quality
| Year of publication: |
2002
|
|---|---|
| Authors: | Aldlaigan, Abdullah H. ; Buttle, Francis A. |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 13.2002, 3-4, p. 362-381
|