Taking Internal Customer Satisfaction Seriously at the U.S. Customs Service
| Year of publication: |
1996
|
|---|---|
| Authors: | Mahler, Julianne ; Hennessey, J.Thomas |
| Published in: |
Public productivity & management review. - Thousand Oaks, Calif. : Sage Publ., ISSN 1044-8039, ZDB-ID 10544434. - Vol. 19.1996, 4, p. 487-497
|