Taking stock and moving forward : a case for organizational theories in service quality research
Abhishek Vashishth, Manu Prasad, Padmavathi Shenoy and Jitesh Mohnot
| Year of publication: |
2021
|
|---|---|
| Authors: | Vashishth, Abhishek ; Prasad, Manu ; Shenoy, Padmavathi ; Mohnot, Jitesh |
| Published in: |
Services marketing quarterly. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2977, ZDB-ID 2113057-7. - Vol. 42.2021, 3/4, p. 208-233
|
| Subject: | organizational theory | quality management | Service quality | service research | systematic literature review | Dienstleistungsqualität | Qualitätsmanagement | Quality management | Organisationstheorie | Organization theory | Bibliometrie | Bibliometrics |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332969.2021.1976552 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012650012