Task attributes and process integration in business process offshoring : a perspective of service providers from India and China
Year of publication: |
2012
|
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Authors: | Luo, Yadong ; Wang, Stephanie Lu ; Zheng, Qinqin ; Jayaraman, Vaidyanathan |
Published in: |
Journal of international business studies : JIBS ; an official journal of the Academy of International Business. - Basingstoke, Hampshire : Palgrave Macmillan, ISSN 0047-2506, ZDB-ID 410609-X. - Vol. 43.2012, 5, p. 498-524
|
Subject: | Prozessmanagement | Business process management | Auslandsverlagerung | Offshoring | Dienstleistungsqualität | Service quality | Wissenstransfer | Knowledge transfer | Indien | India | China |
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