Team‐leader program refreshes Selecta UK : Vending‐company managers deliver higher market share and profitability

Purpose – This paper aims to describe how vending‐service provider Selecta UK Ltd has seen its profitability and market share rise following the implementation of a management‐training program. Design/methodology/approach – Examines the background to the program, the way in which it was delivered and the benefits it has brought. Findings – Reveals that Selecta UK developed its team leaders through the Team Leader Academy which, on the basis of feedback from delegates, evolved into a three‐day residential program for all of its middle‐management employees. Over 18 months the training and development department trained 15 percent of the workforce. Practical implications – Details how Selecta UK has seen a new thirst for learning, resulting in a ten‐fold increase in its training portfolio and a number of unforeseen improvements to the training and development department's key performance indicators. Originality/value – Contends that most of the workforce now understands and appreciates the principles of delegation. This represents a major cultural shift in the understanding of management practice.