Technical and functional determinants of customer satisfaction in the bank-SME relationship
| Year of publication: |
2009
|
|---|---|
| Authors: | Lundahl, Nicolaus ; Vegholm, Fatima ; Silver, Lars |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 19.2009, 5, p. 581-594
|