Techniques - Service quality: Guidelines for marketers
| Year of publication: |
1999
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|---|---|
| Authors: | Groth, John C. ; Dye, Richard T. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 9.1999, 5, p. 337-351
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