Techniques to tackle the workplace bully : Understanding the psychology and countering the behavior

Purpose – The purpose of the paper is to explore the psychology behind one of the most common forms of bullying and to suggest how it can best be addressed. Design/methodology/approach – The paper draws on the author's first‐hand experience of working in this area. Findings – The paper identifies two main types of bully: the psychopathic and the explosive. It describes the former as entirely focused on their own interests, lacking integrity and an internal moral compass or the capacity to empathize. They persistently distort reality to serve their own ends. Their behavior is highly manipulative, ranging from charmingly charismatic to ruthlessly aggressive. Explosive bullies, meanwhile, are characterized by low emotional intelligence and poor self‐control. Task‐focused and driven, easily overwhelmed by their emotions when stressed, they lack the capacity to manage their feelings and lash out at others. Practical implications – The paper claims that, by understanding what drives bullying, an organization can tackle the problem effectively and avoid the high costs that can be associated with this challenging problem. Social implications – The paper hints that there can be positive results for society as a whole from tackling bullying behavior. Originality/value – The paper takes a psychological and coaching approach to bullying behavior.