Technology and public management

1. Contemporary trends in public administration and technology -- 2. Governance and leading innovation : who decides? -- 3. E-government and M-government : the rise of the new civic media -- 4. The data factor : transparency, reform, and improved data : driven decisions -- 5. Managing technology through project and program management -- 6. Broadband, mobility, and the internet : policies and technology -- 7. Managed software and hardware services : once upon a cloud -- 8. Geospatial systems and planning : mapping and visualizing the future -- 9. Assessing and measuring IT performance -- 10. Network and cybersecurity -- 11. Managing knowledge and data management -- 12. The people factor : managing the human resource function in a technology environment -- 13. Digital equity and ethics -- 14. Nonprofit technology management -- 15. Privacy, trust, and future challenges.