Technology in Action.

Cover -- Half-title -- Series-title -- Title -- Copyright -- Contents -- Preface -- 1 Technology and social action -- 1.1 Computers and situated conduct -- 1.2 Technological innovation and collaborative work -- 1.3 Naturalistic studies of work and technology -- 1.4 Technologies and social interaction -- 1.5 A note on an analytic orientation -- 1.6 Observing a case -- 1.7 Summary -- 2 Documents and professional practice: 'bad' organisational reasons for 'good' clinical records -- 2.1 Introduction -- 2.2 The traditional medical record card -- 2.3 The mapping of category items -- 2.4 Descriptive economies: interclass defeasibility -- 2.5 The description as a whole -- 2.6 Intra-entry defeasibility -- 2.7 The computerisation of clinical records in general practice -- 2.8 Some unanticipated consequences of the system -- 2.9 Medical records and the interaction between patient and doctor -- 2.10 Formalising the 'informal' -- 2.11 Discussion -- 3 Animating texts: the collaborative production of news stories -- 3.1 Introduction -- 3.2 The setting -- 3.3 Giving voice to the news -- 3.4 Apostrophic readings -- 3.5 Viewing stories together -- 3.6 Forestalling a rendition -- 3.7 Discussion: texts in interaction -- 4 Team work: collaboration and control in London Underground line control rooms -- 4.1 Introduction -- 4.2 The technology in the control room -- 4.3 Assessing the service -- 4.4 'Monitoring' and discriminating action -- 4.5 Rendering activities visible -- 4.6 The production of convergent activities -- 4.7 The co-ordination and mutual visibility of conduct -- 4.8 Technology and collaboration in action -- 5 The collaborative production of computer commands -- 5.1 Introduction -- 5.2 The setting: scheduling trains and dealing with problems on the line -- 5.3 Transforming calls into commands -- 5.4 Discriminating calls' relevancies.