Tecnovate : Creating Competencies and Business Value Through Business Process Outsourcing

This case tells the story of the creation and evolution of Tecnovate, a captive BPO facility for ebookers, a European travel agent. Tecnovate, based in Delhi, India, provides three types of services for ebookers: travel services, IT services and financial services. The case details the elements of the partnership between Tecnovate and ebookers that resulted in both sides calling the outsourcing arrangement a success. Tecnovate's leaders discuss plans to take on third party business to continue to grow the business. This description offers readers the opportunity to consider both buyer and seller perspectives in identifying outsourcing benefits and risks