Testing a customer satisfaction model for online services
Lucio Cappelli, Roberta Guglielmetti, Giovanni Mattia, Roberto Merli and Maria Francesca Renzi
| Year of publication: |
2011
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|---|---|
| Authors: | Cappelli, Lucio ; Guglielmetti, Roberta ; Mattia, Giovanni ; Merli, Roberto ; Renzi, Maria Francesca |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 24739625. - Vol. 3.2011, 1, p. 69-92
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009890281