Testing cloud computing for customer satisfaction and loyalty
Year of publication: |
2014
|
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Authors: | Guimaraes, Tor ; Paranjape, Ketan |
Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 8.2014, 1/3, p. 72-86
|
Subject: | cloud computing | e-commerce | customer loyalty | customer satisfaction | SaaS success factors | customer relationship management | E/CRM | Beziehungsmarketing | Relationship marketing | Cloud Computing | Cloud computing | Kundenzufriedenheit | Customer satisfaction | Electronic Commerce | E-commerce | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing |
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