Text analytics of service customer reviews and feedback : understanding customers' emotions and cognition in the hospitality industry
Jie J. Zhang, Spring H. Han and Rohit Verma
| Year of publication: |
2022
|
|---|---|
| Authors: | Zhang, Jie ; Han, Spring H. ; Verma, Rohit |
| Published in: |
Research handbook on services management. - Cheltenham, UK : Edward Elgar Publishing, ISBN 978-1-80037-565-9. - 2022, p. 275-294
|
| Subject: | Emotion | Kognition | Cognition | Gastgewerbe | Hospitality industry | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.4337/9781800375659.00030 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014452656