Textual or visual : consumer responses to compensation after AISA service failure
Chunya Xie, Mengying Zhao, Chen Yang and En-Chung Chang
| Year of publication: |
2025
|
|---|---|
| Authors: | Xie, Chunya ; Zhao, Mengying ; Yang, Chen ; Chang, En-Chung |
| Published in: |
European journal of marketing. - Bradford : Emerald, ISSN 1758-7123, ZDB-ID 2002936-6. - Vol. 59.2025, 10, p. 2528-2555
|
| Subject: | Artificial intelligence | Service failure | Construal level | Mental construal carryover | Anthropomorphism | Künstliche Intelligenz | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Visualisierung | Visualization | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/EJM-07-2023-0524 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015547203