The ABCs of Customer-Centered Performance Measures
| Year of publication: |
1996
|
|---|---|
| Authors: | Lemak, David J. ; Austin, Walter W. ; Montgomery, Joseph C. ; Reed, Richard |
| Published in: |
SAM advanced management journal : amj. - Vinton, Va. : Soc., ISSN 0001-8643, ZDB-ID 71754. - Vol. 61.1996, 2, p. 4-10
|