The adoption of customer service improvement practices
Peter R. Dickson
| Year of publication: |
2015
|
|---|---|
| Authors: | Dickson, Peter R. |
| Published in: |
Marketing letters : a journal of research in marketing. - Dordrecht [u.a.] : Springer, ISSN 0923-0645, ZDB-ID 1031012-5. - Vol. 26.2015, 1, p. 1-15
|
| Subject: | Service improvement practice adoption | Service excellence | Sustainable competitive advantage | Evolutionary economics | Market selection | Dienstleistungsqualität | Service quality | Wettbewerbsvorteil | Competitive advantage | Kundenservice | Customer service | Evolutionsökonomik | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010490159