The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Wansoo Kim, Chihyung Ok and Kevin Patrick Gwinner
| Year of publication: |
2010
|
|---|---|
| Authors: | Kim, Wansoo ; Ok, Chihyung ; Gwinner, Kevin Patrick |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 30.2010, 7/8, p. 1139-1157
|
| Subject: | Kundenservice | Customer service | Gastronomie | Restaurant industry | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003996853