The applicability of SERVQUAL in cross-national measurements of health-care quality
| Year of publication: |
2004
|
|---|---|
| Authors: | Kilbourne, William E. ; Duffy, Jo Ann ; Duffy, Michael ; Giarchi, George |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 18.2004, 6-7, p. 524-533
|