The application of knowledge management in call centres
| Year of publication: |
2005
|
|---|---|
| Authors: | Koh, S.C.L. ; Gunasekaran, A. ; Thomas, A. ; Arunachalam, S. |
| Published in: |
Journal of knowledge management. - Bingley : Emerald Group Publ. Ltd, ISSN 1367-3270, ZDB-ID 14951095. - Vol. 9.2005, 4, p. 56-69
|