The application of modified "Defect Per Million Opportunities" (DPMO) and sigma level to measure service effectiveness
Djoko Setijono
| Year of publication: |
2009
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|---|---|
| Authors: | Setijono, Djoko |
| Published in: |
International journal of six sigma and competitive advantage : IJSSCA. - Olney, Bucks : Inderscience Enterprises, ISSN 1479-2494, ZDB-ID 21649224. - Vol. 5.2009/10, 2, p. 173-186
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009853491